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1. Definitions   1.1. The terms and conditions appearing herein provided by The Creative Office relating to the sale of goods or services by Seller to Buyer shall constitute the complete agreement between the parties, and such terms and conditions supersede any prior agreements or communications between the parties whether oral or written. 1.2. This Agreement applies to all sales of goods and services to any purchaser by The Creative Office. 2. Acceptance   2.1. Seller's Terms and Conditions of Sale shall prevail over all other terms and conditions including the Buyer's Terms and Conditions of Purchase. 2.2. An order shall not constitute a binding contract between Seller and Buyer until signed quotation is received from Buyer. 3. Shipping, Delivery & Freight   3.1. The Creative Office offers free delivery in its designated delivery area with no minimum order requirement. 3.2. Orders delivered outside The Creative Office's designated delivery area may be subject to a shipping charge.   3.2.1. Orders $50 or less will incur a $9.99 shipping/delivery charge. 3.2.2. Orders over $50 are not subject to a shipping/delivery charge. 3.3. If an item cannot ship via UPS (as indicated on the item detail), that item is subject to a freight charge. You will be contacted with a freight quote if these fees apply to your order. The freight charges only apply to the items not able to ship via UPS, NOT the entire order. 4. Terms of Payment   4.1. Standard terms of payment are:   4.1.1. Prepaid by Cash, Check, MasterCard, Visa, American Express 4.1.2. 50% deposit upon acceptance of order with balance due 10 days after invoicing, or 4.1.3. 30% deposit upon acceptance of order, 30% upon shipment of product from vendor with balance due 10 after invoicing 4.2. Time of payment shall be of the essence. 5. Delivery   5.1. Any dates specified for delivery and/or installation are intended to be an estimate and will be within a reasonable time. 5.2. Buyer will take delivery of the goods within 7 days of Seller giving notice that the goods are ready for delivery. 6. Inspection   6.1. Shipment claims (including but not limited to shortage in quantity delivered, damage to, or loss of the goods in transit) by Buyer must be made within three (3) days after receipt of delivery and Seller shall have the opportunity to investigate any such claim by Buyer. 6.2. If Buyer refuses or fails to take delivery of goods tendered in accordance with the Agreement or fails to take any action necessary on its part for delivery, Seller may recover from Buyer any loss and additional costs incurred as a result of such refusal or failure. 6.3. In no case are goods to be returned for credit. 7. Cancellation   7.1. This agreement cannot be cancelled by Buyer except on terms that will fully compensate Seller for any actual or anticipated expenses and loss of profits. A minimum cancellation charge of 25% of order value will be applied to any cancellation after forty-eight (48) hours following receipt of order. 8. Limited Warranty   8.1. Seller's warranty is effective from the date of shipment and is limited to twelve (12) months thereafter. If during the warranty period goods prove faulty by reason of inherently defective material or inferior workmanship the Seller must be notified promptly upon discovery of such fault. The Seller shall at its option, without charge, repair or replace the goods shown to be defective. The warranty shall not operate where the goods have been subject to use beyond their normal performance specifications or in any other way misused. 8.2. Seller's liability in respect of goods subject to a separate guarantee by the manufacturer of same goods will be limited to the manufacturers own warranty terms and conditions. This may result in additional charges being applied for labor. 9. Credit Policy   9.1. To open an account and/or maintain a fair credit limit, it is essential that The Creative Office has a complete credit application signed by an officer of the company. 9.2. All terms are from invoice date. 9.3. All past due accounts from due date, may be subject to a service charge of 1% per month. (12% Annual Percentage Rate). 9.4. The right is reserved to release merchandise only to customer accounts that are current. Past due accounts could be placed on credit hold until the past due amount is paid in full. 10. Return Policy   10.1. Return merchandise will not be accepted without authorization. Items being returned must be intact in the original packaging and in re-sellable condition. Returns may be subject to a restocking charge of 25%. Custom and/or assembled furniture items are not returnable. 10.2. All claims for shortages and/or damage must be reported to The Creative Office within 10 days of receipt. Failure to do so constitutes waiver of claims. 10.3 Freight Damage Claims must be filed with the corresponding freight company. The Creative Office does not take responsibility for damages resulting from freight/shipping.

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